Common questions

Frequently asked questions

General

What is Captured Kona?

Captured Kona is Hawaii Island's premier indoor entertainment destination featuring
immersive escape rooms, the VR Free Roam Arena, VR motion racing simulators, and Laser Maze

Where are you located?

74-5606 Pawai Pl Bay2 Kailua Kona HI 96740

What are your hours?

We are open daily from 10:00 AM to 9:00 PM.

Do I need a reservation?

Reservations are highly recommended for escape rooms, parties, weekends, and
holidays. Walk-ins are welcome when availability allows.

How long should I plan to stay?

Most guests spend 1–3 hours enjoying one or more experiences.

Escape Rooms

How many people can play?

Up to 6 players.

Can two people play?

Yes. Couples and small groups are welcome.

What if we don't escape?

Your Game Master can provide hints so everyone has a great experience.

Is the room scary?

No. Our escape rooms focus on puzzles, teamwork, and adventure.

How long should I plan to stay?

Most guests spend 1–3 hours enjoying one or more experiences.

VR Free Roam Arena

Do I need VR experience?

No. Our staff provides a complete introduction before you begin.

How many people can play together?

Up to 6 players.

Will I get motion sickness?

Most guests do not. We also offer beginner-friendly experiences.

What should I wear?

Comfortable clothing and closed-toe shoes are recommended.

How long should I plan to stay?

Most guests spend 1–3 hours enjoying one or more experiences.

VR Motion Racing Simulator

Are these real VR motion racing simulators?

Yes. Our professional VR motion racing simulators move with the vehicle for an immersive racing
experience.

Can beginners play?

Absolutely. We have settings for every experience level.

Can friends race each other?

Yes! Head-to-head racing is one of our most popular attractions.

Laser Maze

How does the Laser Maze work?

Navigate through a maze of laser beams without touching them and compete for the highest score.

How long does it last?

Choose a single run or a 15-minute session.

Parties

What is included in a birthday party?

Private attraction access, unlimited Laser Maze throughout the event, a party area, dedicated host, and time for food and cake.

Can we bring our own food?

Yes. You're welcome to bring cake, pizza, snacks, and non-alcoholic beverages.

Can adults stay?

Absolutely.

Can additional guests be added?

Yes. Additional guest fees apply depending on the package.

Corporate Events

Do you offer team-building events?

Yes. We offer private corporate experiences with rotating attractions and friendly
competitions.

Can you accommodate large groups?

Yes. Contact us for customized packages

Memberships

How do memberships work?

Members receive included monthly experiences, discounts on additional attractions, and one complimentary 15-minute Laser Maze session each day they visit.

Can I share my membership?

No. Memberships are non-transferable.

Do unused benefits roll over?

No. Benefits reset each monthly billing cycle.

Pricing

Do you offer Kamaʻāina discounts?

Yes. We offer 10% off Hidden Treasures Escape Room admissions Rooms with valid Hawaii ID.

Are bundles a better value?

Yes. Bundles combine attractions and save money compared with individual purchases.

Safety & Policies

Is equipment sanitized?

Yes. Headsets, simulators, and high-touch surfaces are cleaned between guests.

Can I wear glasses?

Yes. Most guests comfortably wear glasses with our VR headsets.

Is the facility wheelchair accessible?

Yes. Contact us with any accessibility questions before your visit.

What is your cancellation policy?

Reservations canceled at least 48 hours in advance may be rescheduled or refunded. Under 48 hours will be refunded minus a 25% fee

What happens if we're late?

Please arrive 15 minutes early. Late arrivals may have reduced play time or require rescheduling.

Tourists

We're visiting Kona on vacation. Should we reserve?

Yes. We recommend booking ahead, especially during holidays and cruise ship days.

Can we book multiple experiences back-to-back?

Absolutely. Our staff can help schedule a seamless visit.

Contact

Still have questions?

Contact us by phone 808-464-9178, email capturedkona@gmail.com, or through the website contact form. We're happy to help!